Terms and Conditions

By accessing the PNR Creations website or engaging PNR Creations Limited ("PNR Creations", "we", "us", "our") for any service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our website or services.

These Terms apply to all visitors, clients, and any other party who interacts with PNR Creations in a business or commercial capacity.

PNR Creations provides digital services including, but not limited to:

• Website design and development
• E-commerce solutions
• Search engine optimisation (SEO)
• Email marketing
• Digital advertising (Google Ads, social media)
• SaaS product design and development

The specific scope, deliverables, timeline, and fees for each engagement are set out in a separate written proposal or service agreement ("Agreement") provided to the client prior to commencement. In the event of a conflict between these Terms and a specific Agreement, the Agreement will prevail.

3.1 Invoicing. Fees are invoiced in New Zealand Dollars (NZD) and are exclusive of GST unless otherwise stated. GST will be added at the prevailing rate where applicable.

3.2 Payment due dates. Payment is due within 14 days of the invoice date unless a different term is specified in the Agreement.

3.3 Late payment. Overdue invoices may incur interest at a rate of 2% per month on the outstanding balance. PNR Creations reserves the right to suspend work or access to deliverables until outstanding amounts are settled.

3.4 Deposits. A non-refundable deposit (as stated in the Agreement) may be required before work commences.

4.1 Client materials. You retain ownership of all content, data, logos, and materials you provide to PNR Creations ("Client Materials"). You grant PNR Creations a licence to use Client Materials solely to deliver the agreed services.

4.2 Work product. Upon receipt of full payment, PNR Creations assigns to you all ownership rights in the final deliverables specifically created for your project, except as noted in clause 4.3.

4.3 Retained rights. PNR Creations retains ownership of all pre-existing tools, frameworks, libraries, templates, and methodologies used to build the deliverables. A non-exclusive, perpetual licence to use these as embedded in the final deliverable is granted to you upon full payment.

4.4 Portfolio. Unless you notify us in writing, PNR Creations may reference your project and display non-confidential work samples in our portfolio and marketing materials.

You agree to:

• Provide accurate and timely information, content, and feedback required to complete the project.
• Ensure that all materials you supply do not infringe any third-party rights.
• Designate a single point of contact with authority to approve work.
• Promptly review and approve (or provide feedback on) deliverables within the timeframes specified in the Agreement.

Project delays caused by late client feedback or approvals may result in revised timelines and additional fees.

Each party agrees to keep confidential any non-public information received from the other party and to use such information only for the purposes of fulfilling obligations under the Agreement. This obligation survives termination of the engagement for a period of two (2) years.

7.1 Our warranty. PNR Creations warrants that services will be performed with reasonable skill and care in accordance with industry standards.

7.2 No guarantee of results. While we apply best-practice digital marketing and SEO techniques, we make no guarantee of specific outcomes such as search engine rankings, traffic volumes, or revenue growth. Digital platforms and algorithms are subject to change beyond our control.

7.3 Third-party platforms. We are not responsible for changes to, or outages of, third-party platforms (e.g. Google, Meta, Shopify, hosting providers) that may affect the performance or availability of your project.

To the fullest extent permitted by New Zealand law:

• PNR Creations' total liability to you for any claim arising out of or in connection with these Terms or any Agreement shall not exceed the total fees paid by you for the specific service giving rise to the claim in the three (3) months preceding the claim.
• PNR Creations shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, loss of data, or business interruption.

9.1 By you. You may terminate an Agreement by providing 14 days' written notice. You remain liable for all fees for work completed or committed up to the termination date, plus the non-refundable deposit.

9.2 By us. PNR Creations may terminate an Agreement immediately if you breach these Terms and fail to remedy the breach within 7 days of written notice, or if any invoice remains unpaid for more than 30 days.

9.3 Effect of termination. Upon termination, each party will promptly return or destroy the other party's confidential information. IP ownership is subject to clause 4 and payment received to date.

PNR Creations collects and handles personal information in accordance with the New Zealand Privacy Act 2020. We collect personal information only as necessary to deliver our services and will not sell or share it with third parties except as required to perform those services (e.g. hosting providers, email platforms) or as required by law.

You have the right to access and correct personal information we hold about you. To make a request, contact us at phil@pnrcreation.com.

When using the PNR Creations website you must not:

• Attempt to gain unauthorised access to any systems or data.
• Upload or transmit any malicious code or content.
• Use the website in a manner that violates any applicable law or regulation.

We reserve the right to restrict access to the website at our discretion.

PNR Creations may update these Terms from time to time. Material changes will be notified by updating the "Last updated" date at the top of this page. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

These Terms are governed by the laws of New Zealand. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the New Zealand courts. For consumer disputes, you may also contact the Disputes Tribunal.